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This information may help answer your question:
- Step-by-step installation and update instructions can be found in the Installation Manual.
- Detailed information about setup options in a professional network.
- Troubleshoot SQL Server installation issues.
- Troubleshoot an orange invalid or unknown database server status.
If this does not solve your issue, please attach relevant files to your request to speed up the support process. This may include:
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- A screenshot of your server selection dialog.
Please enter the probemix code(s), version(s) and lot(s) that your question applies to (e.g. P002-D1-0515).
Please select the capillary electrophoresis (CE) device used.
Please enter the size marker and the fluorescent label used if applicable (e.g. GS500-LIZ).
Please include an overview of which samples represent reference samples, patient samples, positive controls or no-DNA controls in your message.
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This information may help answer your question:
- Detailed information about Coffalyser.Net server statuses.
- Troubleshoot an orange invalid or unknown database server status.
If this does not solve your issue, please attach the following information if relevant:
- Screenshots or copies of error(s).
- A screenshot of your server selection dialog.
This information may help answer your question:
- Read about why Coffalyser.Net needs a license and what it is used for.
- See how to renew a license.
- If you have an orange server with an invalid or unknown database message, see this article for troubleshooting.
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